Support

Support and Updates

Owned Licenses are valid for life and include 12 months access to Support and Updates along with their initial purchase. After the first year, Support and Updates subscription extensions are available on a 6 or 12 month basis, allowing you to continue to access the latest software updates as well as contact and receive expert technical support from our team any time you need them.

What does Support and Updates entitle me to?

An active Support and Updates subscription entitles you to the following:

  • The ability to download the Yabdab software
  • Access to the latest software releases
  • Access to our technical support team

Why should I renew?

We are constantly working to improve our software - stability and usability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product(s) to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active Support and Updates subscription.

Can I continue using the software once my Support and Updates subscription expires?

Yes. Owned licenses are valid forever and don't expire. Even if you don't wish to renew support and updates, which is entirely optional, you can still keep the license and even keep running and using our software. What you won't be able to do however is access any downloads relating to Yabdab, receive any software updates, or contact our support teams.

What about Security Updates?

Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.